Privacy Policy

Welcome to ClevraBeautyCare.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase from us.

1. Information We Collect

Personal Information

We may collect the following personal information when you place an order or contact us:

  • Name

  • Email address

  • Phone number (if provided)

  • Billing and shipping address

  • Order and purchase details

Payment Information

Payments are processed securely through Shopify Payments, PayPal, Stripe, or your chosen payment provider. We do not store or have access to your full payment card details.

Automatically Collected Information

When you browse our store, Shopify automatically collects certain information, including:

  • Device information

  • IP address

  • Browser type

  • Pages viewed

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process, fulfil, and deliver orders

  • Provide customer support

  • Send order confirmations and service-related messages

  • Prevent fraud and unauthorised activity

  • Improve website functionality and performance

  • Run analytics through Shopify and related tools

  • Send marketing emails only if you have opted in

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract – to process and deliver your orders

  • Legitimate interests – fraud prevention, store security, analytics, and improving our services

  • Consent – for marketing communications and non-essential cookies

  • Legal obligation – for tax, accounting, and regulatory requirements

4. Sharing Your Information

We only share your personal data with trusted third parties necessary to operate our business, including:

  • Shopify (our e-commerce platform)

  • Payment processors: Shopify Payments, PayPal, Stripe

  • Shipping and fulfilment partners: couriers and third-party suppliers

  • Marketing and analytics providers (if enabled): Meta Pixel, TikTok Pixel, Google Analytics

We do not sell your personal data.

5. Targeted Advertising and Cookies

As described in this Privacy Policy, we collect personal information from your interactions with our website, including through cookies and similar technologies. We use this information to provide our services, improve your experience, and—where permitted—deliver advertising that may be relevant to your interests.

Under applicable data protection laws, you have the right to object to certain processing of your personal information, including profiling for direct marketing purposes. You can exercise your rights or manage your cookie preferences using the options provided on our website.

6. International Data Transfers

Shopify and some of our third-party service providers may store or process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are used, such as Standard Contractual Clauses and other lawful data-transfer mechanisms.

7. Data Retention

We retain personal data only for as long as necessary:

  • Order and transaction records: up to 6 years (UK tax law)

  • Marketing communications: until you unsubscribe

  • Website analytics data: typically 12–24 months

You may request deletion of your personal data at any time, subject to legal obligations.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent for marketing at any time

To exercise your rights, please contact us at:
📧 clevrabeautycare@gmail.com

We aim to respond within 30 days.

9. Cookies

We use cookies and similar technologies to:

  • Ensure the website functions properly

  • Keep your shopping cart working

  • Remember your preferences

  • Analyse website traffic and performance

  • Support advertising and marketing (if enabled)

You can manage or disable cookies through your browser settings or any cookie preference tools available on our website.

10. Security

We use industry-standard security measures to protect your personal data, including Shopify’s secure and encrypted servers and PCI-compliant payment processing. While we take reasonable steps to safeguard your data, no online system is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: clevrabeautycare@gmail.com
📍 Address: Available upon request (Sole Trader)